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Return & Refund Policy

Last Updated: 26/06/2026

As we sell digital goods (software, templates, documentation) via our Merchant of Record, Paddle.com, the following return and refund policy applies to all purchases made on RCAutomSolutions.

1. Digital Products and Statutory Rights (EU/UK) Under consumer protection laws in the EU and UK, you typically have a 14-day right of withdrawal for online purchases. However, because our products are instantly downloadable digital goods, you expressly consent to the immediate delivery of the digital content upon purchase. By downloading the product, you acknowledge that you lose your right of withdrawal.

2. Refund Eligibility Because of the nature of digital goods, we generally do not offer refunds once the software or template has been downloaded. Refunds are only considered under the following exceptional circumstances:

  • Major Technical Defects: The product contains a critical flaw that prevents it from functioning as described, and our technical support team is unable to resolve the issue within a reasonable timeframe.
  • Non-Delivery: You did not receive the download link or license key, and we are unable to resend it to you.
  • Accidental Duplicate Purchase: You accidentally purchased the exact same product twice within 24 hours.

3. Requesting a Refund If you believe you are eligible for a refund based on the criteria above, you must submit a request within 14 days of your purchase. To request a refund:

  1. Contact us at contact@rcautomsolutions.com with your order number and a detailed explanation of the issue (including screenshots if reporting a technical defect).
  2. Our technical team will review your request.
  3. If approved, we will instruct Paddle.com (our Merchant of Record) to process the refund. The funds will be returned to your original payment method within 5-10 business days.

4. Paddle’s Role Please note that all financial transactions and refunds are technically processed by Paddle.com, as they are the Merchant of Record. RCAutomSolutions authorizes the refunds based on this policy, but Paddle executes the financial transfer. You may also contact Paddle Buyer Support directly at help@paddle.com for payment-related inquiries.